ACP Journal

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Frequently Asked Questions

Category: Adding ACP JournalWise to your mobile device
Question: How can I add ACP JournalWise to an iPhone, Android, or Blackberry?
NOTE: ACP JournalWise is a web-based app not a native (installed) app.

If you are using an iPhone, the mobile format will automatically display when you access using Safari (or any other browser). You can save a touch icon to your iPhone screen as if it were a native app by touching the Save Icon button after you log in.

Android Phones
For Android devices, please follow these instructions:

Older operating systems -

2.Open the browser “bookmarks” screen
3.Long-press the bookmark you want
4.Select “Add to Home screen”

Newer operating systems -

1. go to
2. click on more options (...)
3. scroll down to "Add to home screen" in the drop-down menu

Blackberry Phones
For Blackberry phones (with software 4.5 or higher), please follow these instructions:

1. Click the Application Icons button at the left of the Inspector pane
2. Open the Web Links section of the Application Icons screen Inspector
3. Select Add Web Link
4. In the Name field, type a name for the application. This name appears on the application icons screen, prepended with the phrase “Web Link:”
5. In the Address field, type
6. Click OK

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Category: Cannot open link to PubMed abstracts
Question: When I click on the Read the Abstract... link, PubMed doesn't open.
This is likely because you have a Popup Blocker. You can stop the blocker with either of the following fixes:

Solution 1

(i) on the toolbar in Internet Explorer go to Tools / Internet Options and select the Privacy tab and then select Settings under the Popup Blocker area at the bottom of the screen;
(ii) in the Address of website allowed field, add and then click the Add button. The ACP JournalWise website should now appear under the Allowed sites section.

Solution 2

Follow the instructions for (i) in Solution 1 above then go to Notification and Filter Level and change the Filter Level from High to Medium.

Using either of the options above should allow PubMed to open in ACP JournalWise. If you still are unable to access PubMed, please contact us.

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Category: Changing personal information
Question: How do I change personal information such as my email address?
To change any personal information such as your email address or your User Name and Password, please log in at and go to Settings on the toolbar. Make any required changes in the editable fields and be sure to hit the Update button at the bottom of the screen to update your profile.

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Category: Font too small
Question: How do I adjust the font size?
To adjust the font size in Internet Explorer, click on View, Text Size, and choose a size larger than currently set until the font size is appropriate for you.

In Netscape Navigator, choose Edit, Preferences, then select Fonts under the Appearance tree on the left side of the preferences box. Choose your favourite font and font size.

In Firefox/Mozilla, click on
Tools, Options, Fonts & Colors, and choose the Minimum Font Size value from the drop-down menu.

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Category: Forgot User Name or Password
Question: What if I forget my User Name and/or Password?
Click here to go to ACP's password recovery page. Enter your e-mail address, and your User Name and Password will be sent to you shortly.

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Category: Full text access in ACP JournalWise
Question: Is there full text access through ACP JournalWise?
Full text is available through the PubMed link if you have access through a personal or institutional subscription.

The Health InterNetwork Access to Research Initiative (HINARI) provides free full text articles for >1500 journals to registered non-profit institutions in developing countries (list of eligible countries). To see if your university is registered, please go to registered universities. To view an alphabetical list of free journal titles through HINARI, go to journal titles. For instructions on HINARI access through PubMed, click here.

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Category: Links in email alerts not working
Question: Why do the links in my email alert not work?
This is likely because HTML is not enabled in your email program.

In Outlook, go to Tools / Options / Mail Format and ensure that HTML is chosen for Send in this message format.

In Outlook Express, go to Tools / Options / Read and under Read Messages ensure that the Read all messages in plain text option is NOT ticked.

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Category: Logging In
Question: Why am I unable to log in?
This is likely because you have cookies disabled in your browser. Either of the following solutions should correct the problem; however, Solution 1 is a more secure option:

Solution 1

In Internet Explorer, to Tools / Internet Options / Privacy, under the Web sites section, click on the Edit button, under Manage sites add to the Address of web site field and click on Allow.

Solution 2

In Internet Explorer, go to Tools /Internet Options /Privacy and move the security bar down until it no longer says Block All Cookies (about Medium-High on the scale is good; however, some browsers require the setting to be set at low).

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Category: Minimize Logins
Question: How can I minimize the number of logins to ACP JournalWise?
From a PC

Tick the "Remember Me" box when logging in under the Username and Password fields. With this feature enabled, you will be able to start a new browser session or click through an article title in an alert and be signed into ACPJW automatically. "Remember Me" will retain your login credentials for 30 days.

Also, ensure that your browser is not set to automatically delete cookies when a browser session is ended:

In Internet Explorer, this feature is found under the Tools / Internet Options / General tab. Ensure the "Delete browsing history on exit" is NOT ticked under the "Browsing history" subsection.

In FireFox, go to the Tools / Options / Privacy tab. Under the "History" subheading, your options are "Remember history," "Never remember history," and "Use custom settings for history." For the "Remember Me" feature to work in FireFox, "Never remember history" must NOT be selected. If "Use custom settings for history" is selected, ensure that both "Always use private browsing" and "Clear history when FireFox closes" are NOT ticked. These two options will prevent cookies from saving your login credentials and the "Remember Me" feature will not work.

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Category: Not receiving email alerts
Question: Not receiving email alerts yet?
To receive email alerts, please register.

If you have already registered, go to Settings and:

  1. check that you have a check mark in the Enable alerts box

  2. check that you have selected at least one Discipline

  3. check that your email address is correct

  4. be sure to click Update at the bottom of the

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Category: RSS Feeds
Question: What are RSS feeds and how do I use them in ACP JournalWise?
What is RSS?

RSS (Really Simple Syndication) is the new and easy way to receive automatic updates from websites. It is an XML file that can be read by special feed reading software. Instead of revisiting a site several times to check for updates, news readers scan for updates and display them for you. Using a news reader means you can stay in touch with many different sources of news and information.

How do I a get a news reader?

There are various news readers available for download from the Internet. Some of the best news readers are free. Click the following URL to locate one suitable for you:

How do I use RSS?

First, install your news reader or aggregator software. The orange icons with "RSS" or "XML" denote an available feed. To subscribe, click on the icon and add the URL (from the address bar on your browser) into your reader. The reader will display the latest content specific to that feed, each with a synopsis and link to the full version of the information.

Want to learn more about RSS feeds?

There are many sites explaining what feeds do and how they work, such as this one at

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Category: Saving references into Reference Manager and EndNote
Question: How do I download references into EndNote?
If your version of EndNote is 7.0 or earlier, you may need to update your PubMed filter (click on -- the PubMed filter is under the Jan 14, 2004 alert).

  1. Select articles for download by clicking in the check-box next to the article title(s) (you can select multiple articles if on the same page).

  2. Click on Download.

  3. Under the EndNote logo, click Download the selected citations for use with EndNote
  4. Select a name and location for the text file and click on Save.

  5. Open an existing Endnote database or create one by going to File ->New

  6. To Import the file click on File -> Import

  7. In the Import window, select PubMed (NLM) from the Import Option - if this choice is not available, click on Other filters to get the extended list

  8. To select the text file you want to import click Choose File and select the file you saved.

  9. Click on Import.

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Question: How do I download references into Reference Manager?
  1. Select articles for download by clicking in the check-box next to the article title(s) (you can select multiple articles if on the same page).

  2. Click on Download.

  3. Under the RefMan logo, click Download the selected citations for use with Reference Manager

  4. Select a name and location for the text file and click on Save.

  5. Open an existing Reference Manager database or create one by going to File -> New Database

  6. In version 10, select References from top menu (in version 11 select File) and select Import Text File... from its submenu.

  7. Click on (the box with 3 dots beside the Edit filter button) to determine if PubMed.cap is the current filter (if not select it from the list).

  8. Click on (the box with 3 dots beside the View Text File button) to find text file you wish to import.

  9. Click on the Import File button. If second import, choose either Clear or Append to previously imported reference.

  10. Wait until Import successfully completed message appears, then click on OK button and then click on Close button.

  11. All imported references appear on the Imported tab and are also saved directly to the Reference Manager database.

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Still have questions? Contact us!